Data Deletion Instructions
Last updated: August 2026
At KREADU S.A.S. we value your privacy and guarantee your right to the deletion of your personal data. If you are a user of our services or our medik product via WhatsApp Business and wish for us to delete your data, please follow the instructions below.
How to request data deletion?
To request the permanent deletion of your personal data, conversation histories, and medical appointment records associated with your phone number or account, please send us an email:
- Recipient: is@kreadu.com
- Email Subject: Data Deletion Request - [Your Name]
- Information required in the email: Please include your full name and the mobile phone number (with country code) that you used to interact with our WhatsApp service, so that we can accurately identify and purge your records.
Process and Response Times
Once your request is received:
- We will confirm receipt of your email within a maximum of 5 business days.
- We will proceed to delete all your personal data, WhatsApp chat history, and medical appointment information from our databases within no more than 30 calendar days from the receipt of the request, unless an applicable legal obligation requires us to retain specific information (for example, clinical records that the law requires us to keep).
- We will notify you by email once the deletion process has been successfully completed.
Opting Out of Communications
If you only wish to stop receiving medik messages via WhatsApp, without requesting deletion of your data, you can reply STOP at any time within the conversation. This immediately stops communications, but does not delete the information already stored; for that, you must follow the email request procedure described above.
Requests on Behalf of a Minor
If the patient whose data you wish to delete is a minor, the request must be made by their parent or legal guardian, indicating their relationship to the minor in the email. KREADU may request reasonable verification of this status before proceeding with the deletion.
Additional Considerations
By requesting the deletion of your data, you understand that we will not be able to recover appointment histories or continue providing you services through medik via WhatsApp associated with your number. If you wish to use the service again in the future, you must register as a new patient.